Frequently Asked Questions

Floshare is a membership-based carsharing service providing 24/7 access to vehicles on an hour or daily basis. As a member, you can book a car online at bookings.miocar.org or by downloading the Míocar smartphone app on the Apple App Store or Google Play Store.

Floshare members must be 21 years of age or older, have a valid driver’s license and a valid credit, debit or prepaid card.

Insurance, vehicle maintenance and roadside assistance are all included in the hourly and daily rates. In the event of an accident, you are responsible for a $500 deductible. You will be fully responsible for the cost of any third-party claims in the event that Míocar’s third-party insurance coverage is invalidated due to your failure to follow procedure.

Fill out an online form at bookings.miocar.org or by downloading the Floshare smartphone app on Apple or Google Play. Approved members will be notified by email within 3-7 business days after you sign up. Following notification, member will be responsible for scheduling an orientation prior to their first trip. 

Each Floshare vehicle is parked at a designated “home” space. No other vehicles are allowed in these special reserved parking spaces just like taxi stands and bus stops. All of our vehicles and parking stalls will have the Floshare logo on them which will allow you to easily access and find your vehicle with no problems. You can also open the Floshare app and it will show you a picture of the vehicle you reserved as well as provide you with the license plate information.

You can lock and unlock your reserved vehicle via your smartphone. You do not need any keys! In the event that you do not have a smartphone to access the vehicle you will be issued a smartcard that you can scan to access the vehicle that you have reserved.

There is a cap on how many miles are included per reservation and after you reach your limit of 150 miles per trip there will be a charge of .35 cents per mile. Remember that you are driving an electrical vehicle and it has a certain range of miles it can go before it needs to be recharged.

If the car is available, you may book it via the Floshare app or website. You can make hourly reservations or a 24-hour reservation.

We currently have a 100% electric, 2020 Chevy Bolt available. The Chevy Bolt has a 260-mile range until it will need to be recharged.

If you know that you are going to be late, log on to you Floshare app or website to see if you can extend your booking. Always wait for a confirmation page. If someone has the car immediately after you, your extension will not go through, and you should call us at 585-514-4500 to avoid getting a penalty on your account. We will help make arrangements to accommodate your late return for the next member. If you are the member who is waiting, we will contact you as soon as we know your car might be late.

This is unusual, but does happen occasionally. Call us immediately at 585-514-4500 and we will help you locate the car, move you to another car, or do our best to get you to your destination another way.

Call 911 or the police, just as you would for any car crash or fender bender. Make sure everyone involved is safe or being cared for. Then call us immediately at 585-514-4500 and we will help you. In all cases you must contact us before continuing your trip. (and in the majority of cases we will require you to wait and obtain a police report).

Call us immediately at 585-514-4500.

Call us immediately at 585-514-4500.

As a Floshare member you can drive the vehicle with other people in the vehicle. If it is discovered that a non-member has driven a car, a warning will be assessed to the account holder as well as possible termination of membership.

We do not provide child seats and encourage you to use your own child seats should you need any during your trip.

If the vehicle you reserved is dirty when you pick it up please report it immediately using our Floshare app, emailing admin@rocfloshare.org or by calling us at 585-514-4500. Please include the date and time of your booking along with a description of the mess and any supporting photos.

Floshare only allows service animals in Floshare vehicles but members must provide certification of their service animal credentials ahead of their reservation.

Floshare members can request ADA adaptive controls to operate the vehicle. If you require adaptive controls, please call ahead so Floshare staff can prepare your vehicle.